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How do I return an item? Please contact Us at [email protected] for more information or to correct any issues Returns, Refunds, Shipping and Order Cancellation Policies Returns Policy If you receive a damaged box and your parts are damaged in transit or missing from the box, you may file a claim with the shipper to get reimbursement for the parts. Your packages include up to $100 insurance for this purpose. If you wish to carry more insurance, please let us know in the order notes section when you place your order. We can then contact you to give you a quote on the added shipping costs. This can be collected over the telephone and included when your package ships. If you are unsure how to file a claim with the shipper, contact us and we will help point you in the right direction. If you ordered a part incorrectly, you should contact us to determine whether the part was a stocking item or a special order item (drop shipped direct from Bad Boy Mowers, Hydro-Gear, Humboldt, or other supplier of OEM parts). (All returns will require a RA #) If it is a stocking part, you may return it to us within 15 days. Once we receive the part in question, we will issue a refund check to you or store credit, whichever you prefer, for the amount you paid for the part in question, minus a 25% restock fee. We cannot refund shipping charges, as we already incurred this expense in sending the item(s) to you. All returned items must be in original box and in original condition and not previously installed. Special order items, electrical/fuel related items and previously installed items are non-returnable/non-refundable. Accessories that are special ordered or are custom built (such as a bagger) for your specific mower are non-returnable/non-refundable items. If there is a problem with the item, we will work with you and the manufacturer to correct the problem. When orders are placed for items that are custom built for your mower, we will contact you by telephone and/or email to obtain additional information from you. Like you, we want these items to be built right the first time, so we will verify your mower serial number or Year, Make, Model and cutting deck size if the serial number cannot be obtained. We understand that issues can sometimes occur even with gathering all the information up front. Just contact us and we will do our best to work through any issues that you may have with an item. We understand many of the accessories are expensive items and we want you to be happy with your purchase. If we decide to allow a return on a special order item, you would mail the item back to us. Once received, we would issue a store credit only for the cost of the item in question, minus a 25% restock fee, and minus our shipping cost to return the special order item to the warehouse from which it came. No return will be accepted without RA# for RA# (Return Autorization) please contact us via: [email protected] or contact form Refund Policy You should expect to receive your refund within three to four weeks of giving your package to the return shipper. In many cases, however, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to mail a check back to you (5 to 10 business days). If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Shipping Policy If your order is placed by 1 pm EST on Mondays thru Fridays, and your item is in stock, it should ship the same day. If you place an order after 1 pm EST it should ship by the following business day. Saturdays, Sundays and Holidays do not count as business days, as UPS does not pick up from our location on those days. If an item is out of stock, it will ship out to you as soon as it is received back in stock. Once your order ships, you should receive an automated email with tracking information.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page. If there are any differences in the shipping cost that was quoted, you will be contacted and given the chance to accept or decline the order. Ground orders normally ship in 5 days or less, most being 2 to 3 days, second day air normally ships in two days but is not guaranteed due to post Covid 19 delays in shipping. Very large items are shipped on a pallet in a semi truck/18 wheeler. They include a $125 lift gate fee. If you have a business address which is accessible by an 18 wheeler and has a dock or forklift (or can otherwise unload the large item from the back of the tractor trailer without the use of a lift gate) then we can refund the lift gate fee. Notify us in the notes section of your order why you will not need a lift gate and we will contact you as we process your order. Occasionally, after an item has been ordered, a mistake with a weight or price may be discovered. We try to keep the website as up to date as possible, but sometimes the vendors update prices and don't notify us until after something has been ordered by a customer. If this happens, we will contact you and discuss. Sometimes this causes extra shipping fees or additional charges on the item that would have been charged had there not been a mistake. We will let you decide if you want to pay the difference or cancel your order. Also, at our discretion, the final shipper may be any carrier. The majority of our drop shipped packages go UPS, so rates are quoted based on UPS rates. We will use the best shipper for each package based on stock location, shipper rates and destination. This helps us to keep overall rates for all of our customers as low as possible. Order Cancellation Policy Contact us if you would like to cancel an order. We will have to check to see if fees have already applied and whether the item has been shipped already. If it has been shipped, then obviously, we cannot cancel the order. See the Returns Policy. If your order has not yet shipped, and no fees were applied (same business day) we can stop the package and cancel the order and refund your money. If fees have applied (next business day or after), we can stop the package, cancel the order, and refund your money minus 10% of the order total to cover credit card fees or paypal fees charged to us for your order. (We are charged fees for every transaction; your initial purchase, then again for handling of a refund to you. The 10% covers both.)
Ultimately, we want you to be happy with your purchase. We love our Bad Boy Mowers and we know that you do, too. We are here to help you when things go wrong and you need parts or you just want to add extras to your mower to help with your chores. You can show your Bad Boy Pride with our Apparel Page items. Thank you for your business and we look forward to continue serving you with your Bad Boy Mower needs (and wants!). As Bad Boy says, "Mow with an Attitude!" |